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We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekend and select holidays. It takes 2-4 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending where your item was shipped from

The following information is the estimated timeframe you should receive your order after it has been shipped:

Destination Service  Estimated transit time
    UK

DHL e-Commerce

Royal Mail

  7-21 business days
    Europe

DHL Express,

DHL e-Commerce

  3-21 business days
    United States

DHL Express

DHL e-Commerce

  3-21 business days
    International

DHL Express

DHL e-Commerce

Thailand Post

  3-21 business days
    Australia

DHL Express

Thailand Post

  3-21 business days

 

UK ORDERS:

Orders going to the UK are shipped from our UK warehouse via Royal Mail or Thailand warehouse via DHL e-Commerce. Please contact us for stock availability in our UK warehouse.

Royal Mail / DHL e-Commerce will return the package to our warehouse after the 3rd unsuccessful delivery attempt. They may hold the package at a facility near you after the 3rd unsuccessful delivery attempt. Check DHL e-Commerce site frequently for any status updates. A notice card will be left where you may pick up the parcel. If you do not receive a notice card, please contact Royal Mail to confirm the facility address for pick up. Please visit DHL e-Commerce site for further information.

If your package is returned, please contact us at info@thamon.co for further assistance

EUROPEAN ORDERS:

European orders are shipped out from our warehouse in Thailand either via DHL Express, or DHL e-Commerce.

US ORDERS:

Orders going to the U.S are shipped from our warehouse in Thailand via DHL Express or DHL e-Commerce.

DHL cannot deliver to military addresses (APO/FPO/DPOtherefore; it is best to provide a residential/work address.

AUSTRALIA ORDERS:

Orders going to Australia are shipped from our warehouse in Thailand via DHL Express, or Thailand Post

INTERNATIONAL ORDERS:

For international orders, we use DHL Express, DHL e-Commerce or Thailand Post as the courier service. On rare occasion, international shipping to some countries can take up to 2 weeks. We are not responsible for any delays caused by the destination country’s customs clearance process or by the courier transit time.

DUTIES AND INTERNATIONAL FEES:

Typically, applicable customs or import duties are charged when the package arrives at its destination country. Fees on a shipment have to be paid by the receiver (also applicable to retail and wholesale customers). These fees are paid to your local carrier or government. These fees are not implemented or collected by THAMON, and thus cannot be refunded. THAMON does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.

UK/Europe/US//International/Australia: We ship packages DDU (duties and taxes unpaid) and can be subject to import duty. We are unaware of these charges and if contacted via our shipper, our customer will be responsible for these charges prior to receiving their order. Please contact your local customs office for further details of these charges.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at info@thamon.co immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.

ORDER CANCELLATION/ MODIFICATION:

If you decide to cancel or modify your order please write to us at info@thamon.co as soon as you place your order. We will do our best to make the change however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.