We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return within 14 days of the purchase date in its original condition. Final Sale: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
Merchandise eligible for return or exchange must be:
- New, unused and in good condition.
- Inclusive of all original hangtags, packaging, and components at the time of return or exchange.
- Accompanied by a proof of purchase (order confirmation email or number)
* Please note: If you purchased from a retail store or 3rd party website other than THAMON, warranty inquiry must be made directly though the retailer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the credit for your returned item(s) will be refunded to your account in the same form of payment used to purchase the item(s); the credit should appear on your following statement. Once the return process is completed, you should receive an email with a confirmation.
All returns/exchanges of online orders, must be returned within 7 days from the day you have received your order.
We do not accept exchange unless the item you purchased is defective.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return or exchange, please follow these instructions:
1.You must first contact us providing us with the order number and reason for the return/exchange at:
2. We will provide you with a Return Authorisation number (RA) and the warehouse address where you can return your order. Pack and seal your return securely making sure to indicate your RA number clearly on the package when you ship it back to us. This will allow us to track your return, that has been sent in the original package if possible or any other package available.
3 . Customers are responsible for returning the item(s) at their own expense including any additional costs incurred by the customers. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as THAMON are not held responsible for any lost returns.
*More details, including the eliligible shipping station locations, or the warehouse addressess, will be sent to you via email after the completion of the return process with us.
*Please do not mail your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should mail it to the address on the return instruction we provide even if you are using your own shipping method.
*Please make sure to initiate a return request on our site before mailing back your return(s). We do not accept returned items without a return request and are not responsible for returning your unauthorized item(s).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Sales items may have slight defects/color descrepancies /measurements descrepansie and are strictly not returnable.
Gift Cards issued by thamon.co can be used as a payment method for purchases made on the THAMON website only. Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash. The issuer is not responsible for loss, theft or unauthorized use. The balance of a Gift Card may be used until either it is fully depleted or the Gift Card has expired. Gift Cards are non-refundable and cannot be exchanged for cash.
Refunds for returns on purchases made using a Gift Card will be issued back onto the original gift card. Use of gift cards constitutes acceptance of these terms and conditions, which may be modified without notice.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Subject to applicable conditions and exclusions, handbags and wallets are protected from the original date of purchase by a one-year limited warranty. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Defects may include:
- Broken zipper or hardware
- Stitching issues
- Removable strap issues
We are not responsible for any incidental damages caused by accident, misuse, liquid contact or chemical contact that has occurred while the product is in the customers custody.If the item proves to be defective in material or workmanship under normal use anytime within the first year, we will
repair the product or replace the item free of charge with same or comparable product. Defective handbags and wallets must be returned to receive a replacement.
The variations in color and texture are the prized characteristics of beautiful vegan material. This warranty does not cover normal wear and tear or damages arising from dye transference, accidents, misuse or from any alteration, service or repair.
Conditions & Exclusions
- The warranty offered by THAMON are non-transferable and do not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair.
- Replacement are only sent once we’ve received your damaged item;
- Warranty replacement are only performed once for the same item.
- Warranty claims are not eligible for refund.